This Privacy Policy describes how Goyal Dental Care ("we", "our", "clinic"), operated by Dr. Ritu Goyal at D-14, Budh Vihar Phase-1, Main Market, Delhi-110086, collects, uses, and protects information when you visit our website goyaldental.in or interact with our clinic.
By using this website, you agree to the practices described in this policy. If you do not agree, please do not use this website.
1. Information We Collect
We collect the following types of information:
- Contact Information: Name, phone number, and email address when you contact us via phone, WhatsApp, or email.
- Health Information: Dental history, X-rays, treatment records, and other health-related information you voluntarily share with us for treatment purposes.
- Usage Data: Pages visited, time spent on site, browser type, and IP address collected automatically via standard web server logs and analytics tools.
- Communications: Messages sent via WhatsApp, email, or phone calls to our clinic numbers.
2. How We Use Your Information
We use collected information to:
- Provide dental consultations, treatment planning, and follow-up care
- Respond to enquiries and appointment requests
- Send appointment reminders (if you have provided contact details)
- Improve our website and services
- Comply with legal obligations under Indian law including the Information Technology Act, 2000 and DPDP Act, 2023
3. Medical Records & Confidentiality
All patient health information and treatment records are maintained in strict confidence. We follow standard medical confidentiality practices applicable in India. Your dental records will not be shared with any third party without your explicit consent, except where required by law (e.g. court orders, public health emergencies).
4. WhatsApp & Phone Communications
When you contact us on WhatsApp (+91 9759864222) or our emergency line (9289242466), your messages, X-rays, and photos shared are used solely to provide pre-consultation advice and treatment planning. We do not share these with third parties.
Please note that WhatsApp is a third-party platform with its own privacy policy. We recommend you review WhatsApp's privacy policy at whatsapp.com/legal/privacy-policy.
5. Cookies & Analytics
Our website may use standard browser cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymised. You can disable cookies in your browser settings, though this may affect website functionality.
6. Third-Party Links
Our website contains links to Google Maps, WhatsApp, and other third-party services. We are not responsible for the privacy practices of these external websites. We encourage you to review their respective privacy policies.
7. Data Security
We take reasonable measures to protect your personal and health information from unauthorised access, alteration, or disclosure. Patient records are maintained securely. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
Patient records are retained for a minimum of 7 years as per Indian medical practice standards. Website usage data is retained as per our analytics provider's standard retention periods.
9. Children's Privacy
We treat dental patients of all ages. For patients under 18, we collect and process health information with the knowledge and consent of their parent or legal guardian.
10. Your Rights
Under applicable Indian law, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Request deletion of data where legally permissible
- Withdraw consent for non-essential communications
To exercise these rights, contact us at info@goyaldental.in.
11. No Online Contact Forms
This website does not collect personal information through online forms. All enquiries are handled through direct phone calls, WhatsApp, or email — channels over which you have full visibility and control.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related questions or concerns, please contact:
Goyal Dental Care
D-14, Budh Vihar Phase-1, Main Market, Opp. Hanuman Mandir, Delhi-110086
📞 9759864222 | 🚨 9289242466 (emergency after 10PM)